Return policy

Company Name: WHJ COMPANY LIMITED
Registration Number: 77189760
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Returns and Refunds Policy

Hassle-Free Returns

We understand that clothing sometimes doesn’t fit perfectly or that you might change your mind, so we offer a straightforward and convenient returns policy.

Return Period

You have 30 days from the delivery date to return unworn, unwashed, and unaltered items with their original labels.

Return Process

  1. Initiating a Return: Contact our customer service via email at 4yourlittlekids@gmail.com to initiate a return. We will provide you with a Return Authorisation Number (RAN) and instructions.

  2. Packaging the Return: Safely package the items you wish to return in their original packaging. Include the completed return slip with the clearly marked RAN.

  3. Shipping: Send the return package to the address provided in the return instructions. We recommend using a traceable shipping method to ensure your return arrives safely.

Who Pays for Return Shipping?

  • We cover the return shipping costs if the return is due to our error (e.g., incorrect item delivered, damaged or defective product).
  • You are responsible for the return shipping costs for all other returns (e.g., size exchanges, change of mind).

Refunds

  • Once we receive and verify that your returned items meet the return criteria, we will process a full refund to your original payment method.
  • The processing time for refunds can take up to 14 days.

Exceptions

  • We cannot accept returns for items that have been worn, washed, altered, or without the original labels.

Customer Service

  • If you have any questions about our returns and refunds policy, please contact our customer service. We’re here to help!